FAQ

FAQ

SHIPPING & RETURNS

SHIPPING POLICY

Due to COVID-19 our manufacturer can potentially experience delays in fulfilling orders. Typically any domestic orders will be delivered within 3-5 days after being fulfilled by the manufacturer and International orders within 5-20 days depending on the country you're in. If there are any major issues with shipping please contact us and we will refund the cost of shipping.

RETURN & EXCHANGE POLICY

We back up every sale with our Handshake Guarantee:

If you're not satisfied with our products or our service, we'll refund your money. Just return any new or unused items within 30 days and we'll refund the purchase price. 

Notes

  • When returning an item, please over-box with the original packaging which was used to ship to you.

    • Doing so will help to prevent damage to the manufacturer’s packaging which would then make the item non-resalable and therefore non-returnable.

    • If you have discarded the over-boxing materials, the UPS or FedEx store can help to ensure that your return arrives in resalable condition.

  • All returns are subject to inspection.

  • Items that exceed the time limit or show evidence of use will be charged a Restocking Fee.

  • Shipping and handling fees are non-refundable.

  • If your order included any "special offer" or "free parts", they must also be returned or the value may be deducted from your refund.